Refund policy

At Katawano, all face coverings are considered personal-use items. For hygiene and safety reasons, we do not accept returns, exchanges, or refunds once an order has been placed.

Please review your order carefully before completing your purchase, including product descriptions, colors, sizing, and quantities.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at [your email address] with:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We’ll gladly review the issue and work toward a resolution.

Lost or Stolen Packages

Katawano is not responsible for lost or stolen packages once marked as delivered by the shipping carrier. Please contact the carrier directly for assistance.

Final Sale

All purchases are final sale.

Thank you for supporting Katawano.